Our Privacy policy explains the way in which we collect, use, maintain, protect, and disclose the personal information of the users of the Frolo App (the “App” or the “Service”).
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any comments on this privacy policy, please email them to data@frolo.co.uk.
Frolo Limited is committed to meeting our legal requirements with respect to Privacy for all who access and use our website. Under the EU/ and UK General Data Protection Regulation (together “GDPR”) and the UK Data Protection Act 2018, we must comply with certain requirements that are designed to ensure that any personal data you provide to us is processed with due care and attention, and that you as an individual are aware of and know how to exercise your rights with respect to any personal data you trust us with.
Frolo Limited
Registered office address:
C/O Craufurd Hale Group The Ground Floor,
Arena Court,
Crown Lane,
Maidenhead,
United Kingdom, SL6 8QZ
Company number: 11559309
VAT Number: GB318583287
We are registered as a data controller with the UK Information Commissioner’s Office, registration number: ZB272753.
Frolo Limited collects some personal details when you enter your details into the App registration form, when using the Frolo App, we will also receive some personal information if you email us directly or using data@frolo.co.uk.
Any use of the data you load into the App is governed by the App Terms and Conditions.
Your name *
Your picture *
Your email address *
Your postcode *
Your birthday or your age range *
Your children’s gender and date of birth *
Your login credentials to social networks such as Facebook, Twitter, and Google if you choose to connect these to your Frolo account.
records of your correspondence with us if you contact us.
any information you provided when completing surveys that we use for statistical purposes.
We collect information on your device identifier and operating system when you use the App.
details of your visits to the App including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the App resources that you access.
Information about you
Your profile pictures – at least one *
Your Gender *
Your Job Title
Information about your Job
Your Parenting information *
Your Height *
Number of children you have *
How long you have been single parent *
Your bio
Age range of potential matches
Sexual Orientation of potential matches
Note: Information relating to your children’s date of birth is not visible anywhere in the App and is used only by our matching algorithm.
None: Information marked ‘*’ is mandatory
to ensure the correct operation of the App and improve the App
to ensure that data on screens is displayed to you in the most effective way on the device you are using
if you have given us consent, to provide you with information, products or services that you request from us or which we feel may interest you
to carry out our obligations arising from any contracts, if applicable, entered into between us and you
to allow you to participate in interactive features of our service, when you choose to do so
to notify you about changes to our service or App, which may affect you
We use the information you provide us, and information we collect, if you allow us, to help you find suitable matches based on your preferences.
Our matching algorithm uses the information you provided and presents to you as a set of filters you can adjust at any time to change the results you see.
You can make your account invisible at any time to prevent your profile being presented to other users.
If you register to use the App we collect enough information to enable us to provide you the services the App offers, this includes all information marked as mandatory in section ‘What data do we collect and why’ above. We collect and process this information using the ‘performance of a contract’ legal basis so that we may provide the App and its services to you.
The legal basis of processing all other information we collect from you is ‘Consent’.
Unless you have specifically opted in to receive information about products and services from Frolo during the registration process or when using the App we will not send you any communication other than what is required for the delivery of the service. If you agree to allow us to send you information about Frolo Products and Services by opting into that service, you do that on the basis of consent.
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with company policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
If we consider the contents of an email to contain personal data we have not requested or more detail than we need then we will delete some or all of it immediately and request another with less personal details, or no personal details.
Whether you email us directly or via any of our generic addresses, we will only use the information you provide to respond to your enquiry and will keep it for 14 days after the last correspondence with you and then remove it, unless you are or become an App user then your data will be stored and processed in line with this privacy policy and any Terms and Conditions related to the services.
By submitting personal data to us by way of an email or an enquiry you necessarily consent to us using that information to contact you in return to complete that enquiry. We do not use that data for any other purpose. For the avoidance of doubt the legal basis for processing your enquiry is ‘consent’.
Frolo Limited is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.
We share your public profile with other users of the App.
We also share our data with our App developer, App services provider and our hosting provider.
We share data with our user verification provider Veriff.
Our agreement with them identifies them as a processor and ensures that the data transfer is both legal and secure.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. Data is stored using Amazon Web Services (AWS) in the following locations: AWS RDS (our persistent storage), AWS ElasticCache (our caching storage), and AWS ElasticSearch (Search DB.). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Our agreement with AWS is based on standard contractual clauses with supplementary measures which ensure that, within reason, US Government and Security Services are unable to access our data even if requested from the US parent organisation.
We keep your personal data for as long as we are providing access to the App and its services to you, after you have deleted your account and stopped using the App and its service(s) we keep the data for 12 months, then we anonymise it removing any personal information.
If there is no activity on your account for 12 months or more, we may delete your account and anonymise your personal data by removing any personal information. We will inform you prior to deleting your account and let you know how to prevent your account from being deleted and your personal data being anonymised.
Any data classified as financial that we are required to keep will be retained according to UK HMRC rules, currently 6 years plus current year.
Unless specified in this Privacy Policy we do not disclose your information with anyone else.
We respect the rights and freedoms of individuals and as such we would like to make you aware of the following.
Depending on the specific circumstances you have the right to:
Request access to your data
Request rectification of your data where there are errors or inaccuracies, or the data is not current
Request that the data we hold is removed entirely from our systems (the right to have data removed is only applicable where it does not conflict with our legal and regulatory requirements to keep certain records according to the data retention period)
Request us to restrict processing of your data
Object to our processing of your data
Request your data in a format that is commonly used/accepted
Send your data to another controller
Withdraw consent already provided – at any time
If you have any issues with the service or the provisions set out in the privacy policy, then you may contact us or lodge a complaint with us as detailed within the ‘Complaints or Queries’ section of this Policy,
If you wish to exercise any of your personal data rights, please contact Frolo using any of the methods described under How to Contact us.
You also have the right to lodge a complaint with a supervisory authority, see Complaints or Queries below.
Your information is only accessed by people who need it to perform their role.
Your personal data is encrypted transit.
We will retain personal information only for so long as the information is necessary to fulfil your request or provide you with the services you are using, or until you exercise one of your rights.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Child Safety and CSAE Compliance Policy
Last Updated: 25th February 2025
At Frolo, the safety and well-being of children are our top priorities. We are committed to creating a secure and responsible environment for single parents to connect while ensuring that child safety remains a core principle. We strictly adhere to Google’s Child Sexual Abuse and Exploitation (CSAE) compliance standards and actively prevent any form of child exploitation on our platform.
We have a zero-tolerance policy towards any content, behavior, or activity that involves child exploitation, abuse, or endangerment. This includes but is not limited to:
Sharing, requesting, or distributing child sexual abuse material (CSAM).
Engaging in or facilitating inappropriate interactions with minors.
Soliciting or attempting to exploit children in any form.
Any other activity that violates child protection laws.
Any violations of this policy will result in immediate account termination and may be reported to the appropriate authorities.
We collect limited information about children solely for the purpose of enhancing user experience through better matching. This includes:
Age range and gender of children (provided by parents for community and dating matching purposes).
We ensure that:
No personally identifiable information (PII) of children is collected or shared.
Users cannot search or filter profiles based on a child’s specific details.
All data is securely encrypted and stored in compliance with data protection laws.
We enforce strict sharing policies to prevent any misuse of child-related information, including:
Prohibition of child images in public profiles.
Strict moderation of any content mentioning children to ensure appropriateness.
A requirement for users to agree to our values and guidelines before joining.
We provide users with easy-to-use reporting tools to flag any concerns related to CSAE, including:
In-app reporting: Users can report any inappropriate behavior or content directly from their profile or a conversation.
Dedicated safety contact: Users can report concerns via [Insert Contact Email or Form Link].
Immediate action on violations: Reported content is reviewed promptly, and action is taken within 24 hours.
Our moderation team actively reviews content and interactions to ensure safety standards are met.
Any user found violating our child safety policies will face:
Permanent suspension from the platform.
Possible reporting to law enforcement authorities where necessary.
Blocking of associated accounts and devices.
We have designated a Child Safety Compliance Officer responsible for monitoring and enforcing CSAE policies. For any inquiries or concerns regarding child safety on our platform, please contact us at:
📩 Email: support@frolo.co.uk
We remain committed to evolving our safety measures and ensuring compliance with the latest child protection laws and industry best practices.
For more details, please review our Terms of Service and Privacy Policy.
Frolo – Ensuring Safe and Meaningful Connections
Frolo Limited tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.
We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Frolo’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Please see the section How to Contact Us below for ways to get in touch.
If for any reason you believe that Frolo Limited is not in full compliance with the GDPR/UK DPA 2018 or that a request or complaint has not been properly dealt with you have the right to lodge a complaint with the relevant supervisory authority, in the UK this is the ICO.
https://ico.org.uk/concerns/handling/ or call the ICO on 0303 123 1113.
How to delete your account:
Go to Settings
Go to My Account
Choose Delete Account
Or email us at support@frolo.com to request account deletion
If you want to request information about our privacy policy or have any other queries or concerns regarding your personal information you can email us at:
data@frolo.co.uk
You can write to us at:
Frolo Limited
C/O Craufurd Hale Group The Ground Floor,
Arena Court, Crown Lane,
Maidenhead,
United Kingdom, SL6 8QZ
We keep our privacy policy under regular review. This privacy policy was last updated on 26 February 2025